Individualized Customer Care
Understanding Your School, Addressing Its Needs
With one phone call or email, you will get the help you need,
promptly and courteously. No multiple contacts through layers of
technocracy. Just prompt solutions from professionals trained to help
your school get the most out of online education.
Ensuring Quality Service with a Single Point of Contact
the outset, Connections Learning by Pearson assigns your school a designated
Program Manager as the single point of contact responsible for every
facet of your online solution. From system setup and enrollment to final
progress reporting, your Program Manager:
- Ensures required staffing and technology are in place and online from the first day of class.
- Facilitates student enrollment and placement
- Collaborates with your staff, adjusting our programs to fit your students’ needs.
- Provides the evaluation tools and data you need to assess performance and maintain funding.
Your Program Manager is a fellow educator dedicated to understanding your students’ needs and your expectations.
So, whether you have a question about curriculum, technology, or
student placement, we’ll resolve your concerns based on an in-depth
understanding of your school, your students, and our solutions. You pose
the question or problem; your Program Manager provides a resolution
tailored to your school.
Getting Straight to Technology Solutions
For questions strictly related to technology issues, your students and staff can proceed straight to our help desk
where experienced computer professionals can resolve problems remotely
using diagnostic tools or answer questions by phone and email. Learn
more about our technology support.
Meet Our Program Managers
"When you choose a Connections
Learning solution, we assign a dedicated program manager as your central
point of contact. Our program managers are themselves educators with an
extensive background in online learning. While our technical support
staff is here for your technology issues, we’re here to ensure the
entire online solution is working for your school—from implementation to
the last report card. With one phone call, we’ll make sure you get the
answers and support your school needs to make online learning seamless
–Holly Atwell, Senior Director of Institutional Operations
Connections Learning, Maryland