Support

Individualized Customer Care

Understanding Your School, Addressing Its Needs

customer care represenativeWith one phone call or email, you will get the help you need, promptly and courteously. No multiple contacts through layers of technocracy. Just prompt solutions from professionals trained to help your school get the most out of online education.

Ensuring Quality Service with a Single Point of Contact

From the outset, Connections Learning by Pearson assigns your school a designated Program Manager as the single point of contact responsible for every facet of your online solution. From system setup and enrollment to final progress reporting, your Program Manager:

  • Ensures required staffing and technology are in place and online from the first day of class.
  • Facilitates student enrollment and placement
  • Collaborates with your staff, adjusting our programs to fit your students’ needs.
  • Provides the evaluation tools and data you need to assess performance and maintain funding.

Your Program Manager is a fellow educator dedicated to understanding your students’ needs and your expectations. So, whether you have a question about curriculum, technology, or student placement, we’ll resolve your concerns based on an in-depth understanding of your school, your students, and our solutions. You pose the question or problem; your Program Manager provides a resolution tailored to your school.

Getting Straight to Technology Solutions

For questions strictly related to technology issues, your students and staff can proceed straight to our help desk where experienced computer professionals can resolve problems remotely using diagnostic tools or answer questions by phone and email. Learn more about our technology support.

Meet Our Program Managers

"When you choose a Connections Learning solution, we assign a dedicated program manager as your central point of contact. Our program managers are themselves educators with an extensive background in online learning. While our technical support staff is here for your technology issues, we’re here to ensure the entire online solution is working for your school—from implementation to the last report card. With one phone call, we’ll make sure you get the answers and support your school needs to make online learning seamless and successful.”

–Holly Atwell, Senior Director of Institutional Operations
  Connections Learning, Maryland